Serenza Insignia SERENZA

SRI LANKA TO THE WORLD

LEGAL & ENGAGEMENT

TERMS OF SERVICE

"Authenticity guarantees, private concierge standards, and international gemstone acquisition terms."

CONDITIONS OF ENGAGEMENT: SEPTEMBER 2026

Terms of Engagement & Gemstone Acquisition

Welcome to SERENZA (PVT) LTD. By navigating this digital platform, reserving private appointments, or requesting certified Ceylon gemstones and luxury island itineraries, you formally agree to the following terms of engagement.

1. Gemstone Authenticity & Certification

Every gemstone showcased in the Serenza Treasury is guaranteed authentic, natural, and ethically procured from Sri Lanka's historic riverbeds. Stones are accompanied by official verification reports from internationally accredited gemological laboratories (GIA, SSEF, Gübelin, or the National Gem and Jewellery Authority of Sri Lanka).

2. Consolidated Concierge Inquiries

Placing gemstones in your private request cart does not constitute an immediate binding sale. It initiates a personalized reservation review with our Master Gemologists, who verify live vault availability, export documentation, and bespoke mounting requests before issuing a formal invoice.

3. Insured International Armored Logistics

Global consignments are transported via specialized armored courier services (Malca-Amit, Brinks, or Ferrari Logistics) with 100% full-value transit insurance until signed delivery is completed at the client's designated residence or private bank vault.

4. Jurisdiction & Governance

These terms are governed by the commercial laws of the Democratic Socialist Republic of Sri Lanka and international conventions governing ethical gemstone trade.

Corporate Office: 53/348, Pinnagolla North, Nittambuwa, Sri Lanka
Direct Inquiries: info@serenzaworld.com  |  Hotline: 070 77 44 177