Serenza Insignia SERENZA

SRI LANKA TO THE WORLD

DISCRETION & SECURITY

PRIVACY POLICY

"Preserving client confidentiality, transaction discretion, and bespoke data protection."

EFFECTIVE DATE: SEPTEMBER 2026

Our Commitment to Confidentiality

At SERENZA (PVT) LTD, the privacy and financial discretion of our global clientele are of paramount importance. Whether you are acquiring certified unheated Ceylon sapphires, arranging private air transfers, or reserving exclusive island sanctuaries, we treat all personal and transactional details with strict confidentiality.

1. Information We Collect

We only gather client information strictly necessary to fulfill your inquiries, execute gemstone acquisition paperwork, or arrange concierge journeys:

  • Contact details: Name, email address, international telephone or WhatsApp number.
  • Inquiry specifications: Preferred gemstone carats, origins, certificate authorities (GIA, SSEF, GRS), or custom travel itineraries.
  • Delivery and customs compliance information for insured international armoring shipments.

2. Discretionary Data Use

Client information is strictly never traded, rented, leased, or sold to third-party marketing services. Data is utilized exclusively for:

  • Direct private concierge consultations and gemstone provenance documentation.
  • Dispatching requested Private Circle alerts for newly surfaced sapphire harvests.
  • Fulfilling legal and customs export requirements under the Sri Lanka Gem & Jewellery Authority.

3. Digital & Physical Vault Protection

All communication conduits and inquiry databases are protected with modern encryption, restricted access authorization, and proactive token verification. Physical transaction records and certificate duplicates are maintained in biometric-secured private vaults in Colombo, Sri Lanka.

4. Concierge Privacy Inquiries

Should you wish to review, update, or permanently expunge your client records from our private database, please contact our Chief Privacy Officer directly:

Email: info@serenzaworld.com  |  Hotline: 070 77 44 177

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